Rug Doctor Lady
Good evening ladies and gentlemen!
It has been a while since I last posted something. BUT - Do not worry that does not mean that things at Slave On have been uneventful, it just means that I have been too lazy to post anything. This story got a few laughs at work when I told everyone what happened. Even my manager loved it!
So, this older lady comes in asking all these questions about our carpet shampooers that we rent out. So I told here a few things about it, how much they are and how long she gets to keep it for. Simple stuff like that. Then the lady does some grocery shopping and when she got up to the till she asked if she could rent one of the machines. I made sure that she knew that in order to rent a machine she needs a credit card and driver's license for I.D. and billing purposes if the machine goes missing. She still wanted to rent one.
After she was done going through the cashier I took her to customer services to fill out the rental paper work. which takes some time... you have to fill out the credit card numbers, expiry, issuing bank. Also the driver's license # expiration date, birthday, full name and address and phone number. Finally I have to record the number on the machine, the hour meter, when it is due back the store number it was rented from and all that fun stuff. Now, it is not hard to do, it is very simple, but it takes a while. I should also mention that while I was filling this all out she kept commenting how long this takes.
After I finished all the paper work I got her to sign and date and gave her a copy of the agreement. Normally this is where the customer takes the machine and leaves. Not this lady. She says "now tell me how this machine works." So I have to tell her that "well ma'am, I've never actually used one so I'm not too certain how they work, but all the instructions are on the handle." So then the lady gets nasty and says "WITH ALL THE TIME YOU SPENT PUSHING THIS PAPER WORK ON ME, YOU CAN SPEND A LITTLE TIME PROVIDING GOOD CUSTOMER SERVICE AND TELL ME HOW IT WORKS!" Even though she was yelling I politely told her again that I have used a rug doctor before so I don't know how they work, and she tells me that she is not leaving until I show her how they work!
Well, I must confess there is only so much I can put up with. It was a really busy day and I had many other things that had to be completed before I went home, so I decided to make stuff up. You heard me right folks! She was so determined to have me tell her how it works I made some ridiculous stuff up! First I told that the tanks hold up to 40-50 litres of water. For the soap she should use a 5-1 ratio. She should also push the carpet cleaner across the floor a few times to make sure she got everything. As ridiculous as this sounds, she actually believed me and thanked me for my help!
Later that day I was a bit curious on the actual instructions for using a rug doctor and found out that they actually only hold up to 10 litres of water, and the soap to water ratio is use 16 ml of soap for every Litre of water... not a 5-1 ratio.. lol
Later that evening the lady came back to buy more soap and she says to the cashier "did you hear me giving that young man a hard time today?" and they cashier says "yup" and the lady says "he wouldn't even tell me how the carpet cleaner works, I had to yell at him!" and the cashier said "Actually ma'am he told you he has never used one before and you were really rude to him!" (The lady was shocked that the cashiers actually defended me for some reason)the lady then tried to say that she has a lazy eye and cant read... if she had said that in the first place, rather than being rude I would have been happy to read the instructions off the handle for her, but she chose to bitch and complain that I need to provide better customer service instead of pushing paper work.
When the lady returned the steam cleaner then next day she said it worked fabulous and that her carpet has never looked cleaner, although she did mention that she did not need 50 litres of water for the machine! It seems that one of the cashier's comments was true last time some one asked me what I'm doing in the fall: I told them I'm going to UNBC, and Teresa says "You don't need to go to UNBC, you already go to MSU..." and when I looked confused about what MSU was she said "Make Shit Up." So, the moral of this story is "when you can't impress them with intellect, baffle them with Bullshit!
Well, that is all for this rant today, until next time have a great week and I will try to update more often.
Cheers,
AR
It has been a while since I last posted something. BUT - Do not worry that does not mean that things at Slave On have been uneventful, it just means that I have been too lazy to post anything. This story got a few laughs at work when I told everyone what happened. Even my manager loved it!
So, this older lady comes in asking all these questions about our carpet shampooers that we rent out. So I told here a few things about it, how much they are and how long she gets to keep it for. Simple stuff like that. Then the lady does some grocery shopping and when she got up to the till she asked if she could rent one of the machines. I made sure that she knew that in order to rent a machine she needs a credit card and driver's license for I.D. and billing purposes if the machine goes missing. She still wanted to rent one.
After she was done going through the cashier I took her to customer services to fill out the rental paper work. which takes some time... you have to fill out the credit card numbers, expiry, issuing bank. Also the driver's license # expiration date, birthday, full name and address and phone number. Finally I have to record the number on the machine, the hour meter, when it is due back the store number it was rented from and all that fun stuff. Now, it is not hard to do, it is very simple, but it takes a while. I should also mention that while I was filling this all out she kept commenting how long this takes.
After I finished all the paper work I got her to sign and date and gave her a copy of the agreement. Normally this is where the customer takes the machine and leaves. Not this lady. She says "now tell me how this machine works." So I have to tell her that "well ma'am, I've never actually used one so I'm not too certain how they work, but all the instructions are on the handle." So then the lady gets nasty and says "WITH ALL THE TIME YOU SPENT PUSHING THIS PAPER WORK ON ME, YOU CAN SPEND A LITTLE TIME PROVIDING GOOD CUSTOMER SERVICE AND TELL ME HOW IT WORKS!" Even though she was yelling I politely told her again that I have used a rug doctor before so I don't know how they work, and she tells me that she is not leaving until I show her how they work!
Well, I must confess there is only so much I can put up with. It was a really busy day and I had many other things that had to be completed before I went home, so I decided to make stuff up. You heard me right folks! She was so determined to have me tell her how it works I made some ridiculous stuff up! First I told that the tanks hold up to 40-50 litres of water. For the soap she should use a 5-1 ratio. She should also push the carpet cleaner across the floor a few times to make sure she got everything. As ridiculous as this sounds, she actually believed me and thanked me for my help!
Later that day I was a bit curious on the actual instructions for using a rug doctor and found out that they actually only hold up to 10 litres of water, and the soap to water ratio is use 16 ml of soap for every Litre of water... not a 5-1 ratio.. lol
Later that evening the lady came back to buy more soap and she says to the cashier "did you hear me giving that young man a hard time today?" and they cashier says "yup" and the lady says "he wouldn't even tell me how the carpet cleaner works, I had to yell at him!" and the cashier said "Actually ma'am he told you he has never used one before and you were really rude to him!" (The lady was shocked that the cashiers actually defended me for some reason)the lady then tried to say that she has a lazy eye and cant read... if she had said that in the first place, rather than being rude I would have been happy to read the instructions off the handle for her, but she chose to bitch and complain that I need to provide better customer service instead of pushing paper work.
When the lady returned the steam cleaner then next day she said it worked fabulous and that her carpet has never looked cleaner, although she did mention that she did not need 50 litres of water for the machine! It seems that one of the cashier's comments was true last time some one asked me what I'm doing in the fall: I told them I'm going to UNBC, and Teresa says "You don't need to go to UNBC, you already go to MSU..." and when I looked confused about what MSU was she said "Make Shit Up." So, the moral of this story is "when you can't impress them with intellect, baffle them with Bullshit!
Well, that is all for this rant today, until next time have a great week and I will try to update more often.
Cheers,
AR
posted by Rosser at 12:42 AM
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